FAQs

Please read below for our most frequently asked questions (FAQs). If you have a question not answered here, please reach out to us directly at sales@wildfrontiercrafted.com.

Ordering

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@wildfrontiercrafted.com, we may be able to cancel/change your order before it’s processed.

 

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Confirmation is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, get in touch with us at sales@wildfrontiercrafted.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting, in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@wildfrontiercrafted.com, we may be able to cancel/change your order before it’s processed.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Shipping

We’ll provide updates at every stage of your order, from the moment you place it, to shipment and delivery. We provide tracking information in your order confirmation email, which you can use to check the progress of your order online.
For boards, we do our best to fulfill and ship custom/personalized orders within 7-10 business days (non-personalized orders typically ship within 2 business days). Please note that turnaround time may be longer during holiday periods. We include shipping estimates and tracking information with all orders.
For fine art photography orders, please allow 2-3 weeks for processing and producing your order prior to shipment.
We currently ship within the United States and Canada. We hope to expand in the near future!
Shipping is FREE within the United States. For shipment to Canada, shipping rates are displayed in your cart once you add your shipping address.
For all shipments, expedited options may be offered at checkout for an additional fee.

Board Care

Nope! Your board is handcrafted from natural wood and should be washed in lukewarm water with a mild soap, then hand-dried completely. Your board should never go in the dishwasher and never be submerged/soaked in water.
Each of our handcrafted boards are finished with food-grade mineral oil and given a final rub with a food-grade wax mixture. These products are intended to extend the life and beauty of your item - but they do wear off, so read on!
If your board becomes dry, or you want to refinish it, we recommend a food-grade blend of wax and mineral oil. 
To extend the life of your board and to reduce potential warping, we recommend that you store your board in an upright position (such as hanging on a wall) rather than keeping it flat on a counter.
Charcuterie boards are typically made with the face-grain of the wood (like our boards) and are meant for displaying/serving food--they should not be used for any cutting/chopping. 
Cutting boards, typically made with either edge-grain or end-grain wood are built to withstand frequent chopping/cutting.
For both types of boards, you should be aware that acidic foods and juices can deteriorate the finish more quickly. Never put your board in the dishwasher! See FAQ above.

Returns/Exchanges

We don't take returns or exchanges; all sales are final. That being said--we absolutely want you to be happy with your purchase! If you have concerns or issues with your purchase, please reach out to us at  sales@wildfrontiercrafted.com so we can do our best to make things right.
Our items are handcrafted with the attention to detail to meet our high standards - nothing leaves our workshop without a thorough quality control inspection. If you received what you think is a defective item - let us know right away!